We have been using the confidential, anonymous Talking Outcomes E-questionnaire (TOE) to measure client satisfaction and improve our service
Quality Improvement
The Talking Outcomes E-questionnaire (TOE) allows parents, carers, and school staff to provide us with feedback on what is important to them. We have been collecting feedback since March 2017, and have acted on this to improve quality.
Our therapists are of the highest quality. Feedback has shown that our therapists are highly professional, are able to build a positive relationship with the child, and provide excellent support to parents and others in order to help them support their child.
One comment from a parent was that they felt the appointments were “expensive”, but “money well spent”. In response we have started including a free written summary report after initial assessment, and have recruited a Speech and Language Therapy Assistant from September 2018 in order to provide lower-cost sessions.
Talking Outcomes provides a very flexible service, aiming to provide appointments around the demands and priorities of family life. In response to feedback, and in order to provide even more flexibility for clients, we have built a clinic room to which parents can bring their children for therapy sessions.
