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Resources for Speech & Language Therapists

The Talking Outcomes E-questionnaire (TOE) is a brilliantly simple electronic questionnaire which can be used to obtain
feedback from parents, carers, school staff, and adult clients on their experiences with your service.

Talking Outcomes prides itself on delivering high quality speech and language therapy.

Like many therapy services, we measure our effectiveness and our clients’ progress using SMART targets and Therapy Outcome Measures (TOMs), however we needed a way of gathering feedback from clients to improve our service further.

The Talking Outcomes E-questionnaire (TOE)

We have designed a brilliant, simple-to-use questionnaire which can be used to gather feedback from parents, carers and school staff on their experience with Talking Outcomes.

We spent over a year developing, trialing and perfecting each aspect, from the wording of the questions to the length and timing of the questionnaire. Importantly, we ensured that the TOE provides valid data which has led to several improvements in our service.

The Talking Outcomes E-questionnaire (TOE) allows parents, carers, school staff, and adult clients to provide feedback on what is important to them.

  • Professionalism of the therapist
  • The rapport the therapist built with the client
  • The support the parent, carer or staff received
  • The quality of verbal and written communication
  • Convenience of the service
  • Value for money

The TOE also allows the respondent to rate their overall experience with the service and therapist and provide a testimonial, both of which can be used for marketing purposes.

More information about the TOE questionnaire and its design can be found here, a poster which was presented at the 2017 RCSLT Conference. The TOE was also presented at the 2018 ASLTIP Conference. You can also find out more by either attending or watching one of our webinars.

Our questionnaire is available for you to buy

Our Talking Outcomes E-questionnaire (TOE) is available for therapists to buy with a one-off payment. There are 3 types:

The TOE will be provided to you for use in Google Forms and will be delivered to you fully personalised for your therapy practice with your company branding, and company name throughout. Choose your option to see prices and buy securely through PayPal.

Hear what Bryony Rust from Salt By The Sea has to say about the TOE

Our webinar shows you more about the TOE and how to use it